What are the black flecks in my pitcher and how do I get rid of them?
The particles you see in your pitcher are excess Granulated Activated Carbon (GAC) pieces that have escaped your filter. These are not harmful to consume and do not reduce the functionality of your pitcher filter. They are typically all flushed out in the preparation stage, but it is possible for them to appear in your pitcher during use. To reduce them, please remove your filter from the pitcher and re-rinse the filter under running water. Be sure to shake actively and thoroughly until the water from your filter runs clear.