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Product Assistance
Gravity Water System
How do I prepare my Gravity Water System before use?
Gravity Water System Product Manual
How often should I clean my Gravity Water System?
How do I choose a water cooler for my Gravity Water System Dispenser model?
What are the deposits in my Gravity Water System?
How do I know when its time to replace my filter?
How long do the Gravity Water System filters last?
What is the difference between the Gravity Water System Countertop and Dispenser Model?
How do I adjust the Float Valve on my Gravity Water System Dispenser model?
How do I deal with algae in my Gravity Water System?
By how much does the Gravity Water System increase the pH of water?
How to Use Your Gravity Water System Dispenser Model
MINA Alkaline Pitcher
Preparing your MINA Alkaline Pitcher before use.
What are the black particles in my pitcher and how do I get rid of them?
How do I recycle the MINA filter?
Upgrading the Lid of the MINA Pitcher
How long does the MINA filter last?
Why is my MINA Pitcher Filtering Slowly OR Not Filtering?
My MINA filter falls out of the pitcher when pouring water.
MINA Alkaline Pitcher Product Manual
How do I know when its time to replace my filter?
Why can't I pour water out of my pitcher right away after I fill it?
How do I install my MINA Pitcher Timer Clock Overlay?
By how much does the MINA Alkaline Pitcher increase the pH of water?
How to remove the MINA Alkaline Pitcher timer clock.
Bath Filter
How do I know when it's time to replace my Bath Filter?
How do I prepare my Bath Filter before use?
How long does the Bath Filter last?
How often should I clean my Bath Filter?
Bath Filter Product Manual
How to use your Bath Filter
Classic Alkaline Pitcher
How do I prepare my Classic Alkaline Pitcher before use?
How long does the Classic Alkaline Pitcher Filter last?
By how much does the Classic Alkaline Pitcher increase the pH of the water?
Classic Alkaline Pitcher Product Manual
How often should I clean my Classic Alkaline Pitcher?
How do I know when it's time to replace my filter?
How to Use Your Classic Alkaline Pitcher
Water Bottle Filter
Why does my Power/Recovery Stick turn the water cloudy?
How often should I clean my Power/Recovery Stick?
Recovery/Power Stick Product Manual
How to use the Water Bottle Filter
How do I prepare my Water Bottle Filter before use?
How do I know when it's time to replace my Water Bottle Filter?
Can I use my Water Bottle Filter in a larger container, such as a water jug or other pitcher?
Can I leave my Water Bottle Filter in my water bottle?
What is the difference between the Power Stick and Recovery Stick?
By how much does the Water Bottle Filter increase the pH of water?
How long does the Water Bottle Filter last?
Water Bottle
Shower Filter
How long does the Shower Filter last?
Why can't I use my Shower Filter with a "low-flow" or "stop-flow" shower head?
Can I install the Santevia Shower Filter backwards?
My Shower Filter has a reduced flow rate after a few months of use, what is going on?
How do I know when it is time to replace my filter?
How do I prepare my Shower Filter before use?
Shower Filter Product Manual
How to use your Shower Filter
I'm going on vacation, what can I do with my system while I'm gone?
I have a coconut allergy; can I use your systems?
Are the products online the same as the products I would find in a store?
Alkaline Water
How can I test the pH of my water?
Why is my Total Dissolved Solids (TDS) reading so high?
The tap water where I live is considered "good quality". Why do I need a Santevia alkaline water filter?
How does it taste compared to tap water?
What is alkaline water?
Is there research to support drinking alkaline water?
Filter Subscriptions
How can I manage or cancel my subscription?
How to create a subscription
Will my order receive free shipping?
Are international orders eligible for subscription?
When will I be charged for my subscription order?
Can all Santevia products be added to a subscription?
Can I return items from my subscription?
Online Ordering
Why can't I login to my account on the website?
Does Santevia offer coupon codes?
Why can't I check out?
Where can I find my order history?
Can I change or cancel my order?
What is the status of my order?
Can I place an order over the phone?
How do I know my personal information is safe and secure?
What is your privacy policy?
Shipping, Returns & Warranty
Contact us (Email or Phone)
Do Santevia products have a warranty?
Can I return my product?
Where does Santevia ship to?
Which shipping carriers do you use?
Do you offer free shipping?
When will my purchase be refunded?
I purchased something from a retailer, can I return it directly to Santevia?
Do you ship to P.O. boxes and rural areas?
Can I place an order with expedited shipping?
Can I track my shipment?
Testing Performance Results
Classic Alkaline Pitcher Test Results
Water Bottle Filter Test Results
Gravity Water System Test Results
MINA Alkaline Pitcher Test Results
What type of testing is done on Santevia Products?
What is Tritan plastic and is it safe?
Are Santevia products BPA free?
The Company
I am a retailer - how can I carry Santevia products?
How did Santevia start?
Are you a charity? What is Santevia Gives Back?
How can I start a career with Santevia?
Filter Ease
Filter Subscriptions
How can I manage or cancel my subscription?
Yes! You can cancel or pause your subscription at any time by logging into your account on Santevia.com. Once logged in, click "Subscriptions" to the left side of the screen. Your active subscription…

How to create a subscription
By replacing your filters on a timely basis you will always have fresh, mineralized, alkaline water at your disposal. Santevia has created a subscription program to help you with this process and to…
Will my order receive free shipping?
All orders within Canada and the continental United States that are over $99 (before tax) will ship for free. Certain conditions apply. See our shipping policy for further details.

Are international orders eligible for subscription?
Currently, only residents in Canada and the United States are eligible for our subscription program. If you are a resident of another country, please place your orders here or contact us at help@sant…

When will I be charged for my subscription order?
You will be charged for each scheduled shipment as per your selected frequency schedule. Your subscription order will be shipped within 1-2 business days of being charged. We are unable to cancel you…

Can all Santevia products be added to a subscription?
No. Only certain products are avaliable for subscription. To know if a product is eligible for a subscription please visit the product page and the option for subscription vs. one-time purchase will…

Can I return items from my subscription?
Yes, any product that is ordered via your subscription is covered by our 30-day Money Back Guarantee. If you are not happy with your purchase, please contact us at help@santevia.com or 1-866-943-9220…
