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How can I manage or cancel my subscription?

Yes! You can cancel or pause your subscription at any time by logging into your account on Santevia.com. Once logged in, click "Subscriptions" to the left side of the screen. Your active subscription…

Michael Hutchinson
Updated 1 month ago by Michael Hutchinson

How to create a subscription

By replacing your filters on a timely basis you will always have fresh, mineralized, alkaline water at your disposal. Santevia has created a subscription program to help you with this process and to…

Francesca Prato
Updated 6 months ago by Francesca Prato

Will my order receive free shipping?

All orders within Canada and the continental United States that are over $99 (before tax) will ship for free. Certain conditions apply. See our shipping policy for further details.

Michael Hutchinson
Updated 10 months ago by Michael Hutchinson

Are international orders eligible for subscription?

Currently, only residents in Canada and the United States are eligible for our subscription program. If you are a resident of another country, please place your orders here or contact us at help@sant…

Michael Hutchinson
Updated 1 year ago by Michael Hutchinson

When will I be charged for my subscription order?

You will be charged for each scheduled shipment as per your selected frequency schedule. Your subscription order will be shipped within 1-2 business days of being charged. We are unable to cancel you…

Michael Hutchinson
Updated 1 year ago by Michael Hutchinson

Can all Santevia products be added to a subscription?

No. Only certain products are avaliable for subscription. To know if a product is eligible for a subscription please visit the product page and the option for subscription vs. one-time purchase will…

Michael Hutchinson
Updated 1 year ago by Michael Hutchinson

Can I return items from my subscription?

Yes, any product that is ordered via your subscription is covered by our 30-day Money Back Guarantee. If you are not happy with your purchase, please contact us at help@santevia.com or 1-866-943-9220…

Michael Hutchinson
Updated 1 year ago by Michael Hutchinson

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