Gravity Water System
How do I prepare my Gravity Water System before use?
Gravity Water System Product Manual
How often should I clean my Gravity Water System?
How do I choose a water cooler for my Gravity Water System Dispenser model?
What are the deposits in my Gravity Water System?
How do I know when its time to replace my filter?
How long do the Gravity Water System filters last?
What is the difference between the Gravity Water System Countertop and Dispenser Model?
How do I adjust the Float Valve on my Gravity Water System Dispenser model?
How do I deal with algae in my Gravity Water System?
By how much does the Gravity Water System increase the pH of water?
How to Use Your Gravity Water System Dispenser Model
MINA Alkaline Pitcher
What are the black particles in my pitcher and how do I get rid of them?
How do I recycle the MINA filter?
Preparing your MINA Alkaline Pitcher before use.
Upgrading the Lid of the MINA Pitcher
How long does the MINA filter last?
Why is my MINA Pitcher Filtering Slowly OR Not Filtering?
My MINA filter falls out of the pitcher when pouring water.
MINA Alkaline Pitcher Product Manual
How do I know when its time to replace my filter?
Why can't I pour water out of my pitcher right away after I fill it?
How do I install my MINA Pitcher Timer Clock Overlay?
By how much does the MINA Alkaline Pitcher increase the pH of water?
How to remove the MINA Alkaline Pitcher timer clock.
How do I know when it's time to replace my Bath Filter?
How do I prepare my Bath Filter before use?
How long does the Bath Filter last?
How often should I clean my Bath Filter?
Bath Filter Product Manual
How to use your Bath Filter
Classic Alkaline Pitcher
How do I prepare my Classic Alkaline Pitcher before use?
How long does the Classic Alkaline Pitcher Filter last?
By how much does the Classic Alkaline Pitcher increase the pH of the water?
Classic Alkaline Pitcher Product Manual
How often should I clean my Classic Alkaline Pitcher?
How do I know when it's time to replace my filter?
How to Use Your Classic Alkaline Pitcher
How do I prepare my Power Stick before use?
How long does the Power Stick Filter last?
By how much does the Power Stick increase the pH of water?
What is the difference between the Power Stick and Recovery Stick?
Can I leave my Power Stick in my water bottle?
Can I use my Power Stick in a larger container, such as a water jug or other pitcher?
How do I know when it's time to replace my Power Stick?
Power Stick Product Manual
Why does my Power Stick turn the water cloudy?
How often should I clean my Power Stick?
How to use the Power Stick
How do I prepare my Recovery Stick before use.
How often should I clean my Recovery Stick?
How long does the Recovery Stick last?
By how much does the Recovery Stick increase the pH of water?
What is the difference between the Recovery Stick and the Power Stick?
Can I leave my Recovery Stick in my water bottle?
Can I use my Recovery Stick in a large container, such as a water jug or other pitcher?
How do I know when it's time to replace my Recovery Stick?
Recovery Stick Product Manual
Why does my Recovery Stick turn the water cloudy?
How to use the Recovery Stick
How long does the Shower Filter last?
Why can't I use my Shower Filter with a "low-flow" or "stop-flow" shower head?
Can I install the Santevia Shower Filter backwards?
My Shower Filter has a reduced flow rate after a few months of use, what is going on?
How do I know when it is time to replace my filter?
How do I prepare my Shower Filter before use?
Shower Filter Product Manual
How to use your Shower Filter
Water Bottle Filter
I'm going on vacation, what can I do with my system while I'm gone?
I have a coconut allergy; can I use your systems?
Are the products online the same as the products I would find in a store?
The tap water where I live is considered "good quality". Why do I need a Santevia alkaline water filter?
How does it taste compared to tap water?
What is alkaline water?
Is there research to support drinking alkaline water?
How can I test the pH of my water?
How can I manage or cancel my subscription?
How to create a subscription
Will my order receive free shipping?
Are international orders eligible for subscription?
When will I be charged for my subscription order?
Can all Santevia products be added to a subscription?
Can I return items from my subscription?
Why can't I login to my account on the website?
Does Santevia offer coupon codes?
Why can't I check out?
Where can I find my order history?
Can I change or cancel my order?
What is the status of my order?
Can I place an order over the phone?
How do I know my personal information is safe and secure?
Shipping, Returns & Warranty
Do Santevia products have a warranty?
Can I return my product?
Where does Santevia ship to?
Which shipping carriers do you use?
Do you offer free shipping?
When will my purchase be refunded?
I purchased something from a retailer, can I return it directly to Santevia?
Do you ship to P.O. boxes and rural areas?
Can I place an order with expedited shipping?
Can I track my shipment?
Testing Performance Results
MINA Alkaline Pitcher Test Results
Classic Alkaline Pitcher Test Results
Gravity Water System Test Results
What type of testing is done on Santevia Products?
What is Tritan plastic and is it safe?
Are Santevia products BPA free?
I am a retailer - how can I carry Santevia products?
How did Santevia start?
Are you a charity? What is Santevia Gives Back?
How can I start a career with Santevia?
Updated by Graeme
Mineral Deposits in Your Lower Tank
Excess minerals (calcium) in your water can manifest in a few ways. White fluff, film, and cloudy water are all caused by an excess of calcium in your water. This is not harmful, but we understand that it can be an alarming sight.
The issue is usually linked due to source water (tap or well water) that is already high in calcium and/or magnesium (i.e. hard water). People living in areas with ground water are more likely to have hard water and are therefore more likely to have mineral deposits in their Gravity Water System. Once the mineral content in water reaches a certain level the minerals (usually calcium) will precipitate into visible deposits - white fluff, film or cloudy water.
You are more likely to observe these calcium deposits when your Main Filter (5-stage or Fluoride Filter) and Mineral Stones are brand new - this is when they are the most active.
Here are a few steps you can take to remove calcium deposits from your water and system:
- Remove the Mineral Stones from the Gravity Water System and rinse them under warm running water. If white deposits persist on the stones, rinse the stones with a dilute vinegar solution (1/4 cup vinegar + 3/4 cup water). Then rinse the solution off of the stones under warm running water and leave to air dry.Do not leave the Mineral Stones in the vinegar solution. Vinegar will dissolve the Bioceramic Balls (the white balls).
- Rinse the Lower Tank with warm running water and dry. If white deposits persist on the tank, wash the tank with a dilute vinegar solution (1/4 cup vinegar + 3/4 cup water) and use a soft sponge to gently wipe off deposits clinging to the tank. Rinse thoroughly with warm water and air dry.Avoid scrubbing with an abrasive sponge, this will scratch your lower tank.
- Run cold water through the Main Filter for 3-5 minutes. Allow the water to drain out of the Main Filter before re-assembling into the Gravity Water System.
- If you continue to observe mineral deposits (white fluff, film or cloudy water) please repeat the steps and add back only half of the white Bioceramic Balls instead this time.