MINA Alkaline Pitcher

How do I recycle the MINA filter?

Your MINA filter is recyclable. Instructions for how to recycle your MINA Alkaline Pitcher can be found in the Product Manual. Open the lid by turning it counterclockwise.. Discard the filtration con…

Michael Hutchinson
Updated 4 days ago by Michael Hutchinson

What are the black particles in my pitcher and how do I get rid of them?

The particles in your pitcher are excess Granulated Activated Carbon (GAC) pieces that have escaped the filter. These are not harmful to consume and do not reduce the functionality of your pitcher fi…

Michael Hutchinson
Updated 4 days ago by Michael Hutchinson

Preparing your MINA Alkaline Pitcher before use.

Before using your MINA Alkaline Pitcher for the first time please do the following: Wash MINA Alkaline Pitcher with mild detergent or wash in dishwasher. Condition your filter by playing it under run…

Graeme
Updated 4 days ago by Graeme

Upgrading the Lid of the MINA Pitcher

Santevia has recently made some exciting upgrades to the MINA Pitcher. If you purchased your MINA Pitcher prior to March 2022, you may choose to upgrade your MINA Pitcher to the latest version. Our M…

Francesca Prato
Updated 3 months ago by Francesca Prato

How long does the MINA filter last?

The MINA filter is designed to remove contaminants and add beneficial trace minerals to your water. The filter lasts 2 months (300L or 80Gal) to ensure optimum performance based on average use. Did y…

Michael Hutchinson
Updated 7 months ago by Michael Hutchinson

Why is my MINA Pitcher Filtering Slowly OR Not Filtering?

Your MINA Filter may be filtering slowly or may not be allowing water through to the Lower Tank for two reasons. Reason 1 The MINA Pitcher can only hold 9-cups of water. Once this amount is reached,…

Francesca Prato
Updated 8 months ago by Francesca Prato

My MINA filter falls out of the pitcher when pouring water.

This describes a problem of a MINA Filter that has not been fully inserted into the upper tank of the pitcher. To correctly install, follow these steps: Remove the upper tank from the MINA Pitcher. P…

Graeme
Updated 9 months ago by Graeme

MINA Alkaline Pitcher Product Manual

Lost your product manual? No problem, you can download a copy below. Each product manual contains helpful information like setup instructions, care and intended use, cleaning instructions, and the pr…

Graeme
Updated 9 months ago by Graeme

How do I know when its time to replace my filter?

Simply register your product through Filter Ease and we'll send you an email and/or text reminder when it's time for a filter replacement. The MINA Alkaline Pitcher also comes with a digital reminder…

Michael Hutchinson
Updated 9 months ago by Michael Hutchinson

Why can't I pour water out of my pitcher right away after I fill it?

The MINA Alkaline Pitcher was designed for your water to have the opportunity to filter into the lower tank before users try and pour it out. It is important that you give your MINA filter the opport…

Michael Hutchinson
Updated 11 months ago by Michael Hutchinson

How do I install my MINA Pitcher Timer Clock Overlay?

Place the overlay on your MINA Alkaline Pitcher:. Locate the overlay sent with these instructions. Remove the reminder clock using the prong of a fork.. Clean the lid to remove dust or dirt where the…

Graeme
Updated 1 year ago by Graeme

By how much does the MINA Alkaline Pitcher increase the pH of water?

The MINA Alkaline Pitcher increases the pH of water by about 1.5 - 2.0 units on the pH scale. Results may vary depending on the source water.

Graeme
Updated 1 year ago by Graeme

How to remove the MINA Alkaline Pitcher timer clock.

The MINA Alkaline Pitcher reminder clock is very easy to remove. Simply get a fork from the kitchen and use one of the tines (feet of the fork) to remove the timer. It's that easy!

Matt Gohl
Updated 1 year ago by Matt Gohl

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