My MINA filter falls out of the pitcher when pouring water.
This describes a problem of a MINA Filter that has not been fully inserted into the upper tank of the pitcher. To correctly install, follow these steps:
- Remove the upper tank from the MINA Pitcher. Place on a solid surface such as the kitchen counter.
- Insert MINA Filter into the upper tank. Press the filter down firmly until it is fully seated in the upper tank.
- There should be a visible step between the top rim of the blue MINA Filter and the bottom of the upper tank tub.