What are the black particles in my pitcher and how do I get rid of them?
The particles in your pitcher are excess Granulated Activated Carbon (GAC) pieces that have escaped the filter. These are not harmful to consume and do not reduce the functionality of your pitcher filter. We have had reports of customers finding them in either the upper tank or in the bottom part of their pitcher.
These particles are typically all flushed out in the preparation stage, but it is possible for them to appear in your pitcher during use. To reduce them, please remove your filter from the pitcher and re-rinse the filter under running water. Be sure to shake actively and thoroughly until the water from your filter runs clear.
We understand the frustration with having this excess carbon in your pitcher. Our Quality Team is making strides to fix these issues in our products through continuous improvement.