Gravity Water System
How do I prepare my Gravity Water System before use?
Gravity Water System Product Manual
How often should I clean my Gravity Water System?
How do I choose a water cooler for my Gravity Water System Dispenser model?
What are the deposits in my Gravity Water System?
How do I know when its time to replace my filter?
How long do the Gravity Water System filters last?
What is the difference between the Gravity Water System Countertop and Dispenser Model?
How do I adjust the Float Valve on my Gravity Water System Dispenser model?
How do I deal with algae in my Gravity Water System?
By how much does the Gravity Water System increase the pH of water?
How to Use Your Gravity Water System Dispenser Model
MINA Alkaline Pitcher
What are the black particles in my pitcher and how do I get rid of them?
How do I recycle the MINA filter?
Preparing your MINA Alkaline Pitcher before use.
Upgrading the Lid of the MINA Pitcher
How long does the MINA filter last?
Why is my MINA Pitcher Filtering Slowly OR Not Filtering?
My MINA filter falls out of the pitcher when pouring water.
MINA Alkaline Pitcher Product Manual
How do I know when its time to replace my filter?
Why can't I pour water out of my pitcher right away after I fill it?
How do I install my MINA Pitcher Timer Clock Overlay?
By how much does the MINA Alkaline Pitcher increase the pH of water?
How to remove the MINA Alkaline Pitcher timer clock.
How do I know when it's time to replace my Bath Filter?
How do I prepare my Bath Filter before use?
How long does the Bath Filter last?
How often should I clean my Bath Filter?
Bath Filter Product Manual
How to use your Bath Filter
Classic Alkaline Pitcher
How do I prepare my Classic Alkaline Pitcher before use?
How long does the Classic Alkaline Pitcher Filter last?
By how much does the Classic Alkaline Pitcher increase the pH of the water?
Classic Alkaline Pitcher Product Manual
How often should I clean my Classic Alkaline Pitcher?
How do I know when it's time to replace my filter?
How to Use Your Classic Alkaline Pitcher
Water Bottle Filter
Why does my Power/Recovery Stick turn the water cloudy?
How often should I clean my Power/Recovery Stick?
Recovery/Power Stick Product Manual
How to use the Water Bottle Filter
How do I prepare my Water Bottle Filter before use?
How do I know when it's time to replace my Water Bottle Filter?
Can I use my Water Bottle Filter in a larger container, such as a water jug or other pitcher?
Can I leave my Water Bottle Filter in my water bottle?
What is the difference between the Power Stick and Recovery Stick?
By how much does the Water Bottle Filter increase the pH of water?
How long does the Water Bottle Filter last?
How long does the Shower Filter last?
Why can't I use my Shower Filter with a "low-flow" or "stop-flow" shower head?
Can I install the Santevia Shower Filter backwards?
My Shower Filter has a reduced flow rate after a few months of use, what is going on?
How do I know when it is time to replace my filter?
How do I prepare my Shower Filter before use?
Shower Filter Product Manual
How to use your Shower Filter
I'm going on vacation, what can I do with my system while I'm gone?
I have a coconut allergy; can I use your systems?
Are the products online the same as the products I would find in a store?
The tap water where I live is considered "good quality". Why do I need a Santevia alkaline water filter?
How does it taste compared to tap water?
What is alkaline water?
Is there research to support drinking alkaline water?
How can I test the pH of my water?
How can I manage or cancel my subscription?
How to create a subscription
Will my order receive free shipping?
Are international orders eligible for subscription?
When will I be charged for my subscription order?
Can all Santevia products be added to a subscription?
Can I return items from my subscription?
Why can't I login to my account on the website?
Does Santevia offer coupon codes?
Why can't I check out?
Where can I find my order history?
Can I change or cancel my order?
What is the status of my order?
Can I place an order over the phone?
How do I know my personal information is safe and secure?
Shipping, Returns & Warranty
Contact us (Email or Phone)
Do Santevia products have a warranty?
Can I return my product?
Where does Santevia ship to?
Which shipping carriers do you use?
Do you offer free shipping?
When will my purchase be refunded?
I purchased something from a retailer, can I return it directly to Santevia?
Do you ship to P.O. boxes and rural areas?
Can I place an order with expedited shipping?
Can I track my shipment?
Testing Performance Results
MINA Alkaline Pitcher Test Results
Gravity Water System Test Results
Water Bottle Filter Test Results
Classic Alkaline Pitcher Test Results
What type of testing is done on Santevia Products?
What is Tritan plastic and is it safe?
Are Santevia products BPA free?
I am a retailer - how can I carry Santevia products?
How did Santevia start?
Are you a charity? What is Santevia Gives Back?
How can I start a career with Santevia?
Updated by Francesca Prato
Your MINA Filter may be filtering slowly or may not be allowing water through to the Lower Tank for two reasons.
The MINA Pitcher can only hold 9-cups of water. Once this amount is reached, any more water that is added to the Upper Tank will not be a able to filter through to the Lower Tank. As a consequence, it will remain unfiltered in the Upper Tank until you pour some water out of the pitcher in order to create space.This is (more or less) how much you can fill the pitcher:
If your MINA Pitcher is taking a long time to filter, you may be experiencing some air bubbles in your filter which are preventing water from passing through. Many faucets introduce air into the stream of water as the water leaves the tap. Occasionally this allows air bubbles to become trapped within the filter, slowing down or blocking the flow of water from the Upper Tank to the Lower Tank. A gentle tap of the pitcher on a counter surface will "burp" the filter to allow another 100-300mL of water to filter through.