Product Assistance
Gravity Water System
How do I know when its time to replace my filter?
How do I choose a water cooler for my Gravity Water System Dispenser model?
How do I prepare my Gravity Water System before use?
How long do the Gravity Water System filters last?
What is the difference between the Gravity Water System Countertop and Dispenser Model?
How often should I clean my Gravity Water System?
How do I adjust the Float Valve on my Gravity Water System Dispenser model?
How do I deal with algae in my Gravity Water System?
List of compatible coolers for the Gravity Water System Dispenser Model
By how much does the Gravity Water System increase the pH of water?
Gravity Water System Product Manual
How to Use Your Gravity Water System Dispenser Model
MINA Alkaline Pitcher
How long does the MINA filter last?
Why is my MINA Pitcher Filtering Slowly OR Not Filtering?
My MINA filter falls out of the pitcher when pouring water.
MINA Alkaline Pitcher Product Manual
Preparing your MINA Alkaline Pitcher before use.
Why can't I pour water out of my pitcher right away after I fill it?
How do I install my MINA Pitcher Timer Clock Overlay?
What are the black particles in my pitcher and how do I get rid of them?
By how much does the MINA Alkaline Pitcher increase the pH of water?
How do I recycle the MINA filter?
How to remove the MINA Alkaline Pitcher timer clock.
Bath Filter
How do I know when it's time to replace my filter?
How do I prepare my Bath Filter before use?
How long does the Bath Filter last?
How often should I clean my Bath Filter?
Bath Filter Product Manual
How to use your Bath Filter
Classic Alkaline Pitcher
How long does the Classic Alkaline Pitcher Filter last?
By how much does the Classic Alkaline Pitcher increase the pH of the water?
What are the black flecks in my pitcher and how do I get rid of them?
Classic Alkaline Pitcher Product Manual
How do I prepare my Classic Alkaline Pitcher before use?
How often should I clean my Classic Alkaline Pitcher?
How to Use Your Classic Alkaline Pitcher
Power Stick
How long does the Power Stick Filter last?
By how much does the Power Stick increase the pH of water?
What is the difference between the Power Stick and Recovery Stick?
Can I leave my Power Stick in my water bottle?
Can I use my Power Stick in a larger container, such as a water jug or other pitcher?
How do I know when it's time to replace my Power Stick?
Power Stick Product Manual
Why does my Power Stick turn the water cloudy?
How often should I clean my Power Stick?
How do I prepare my Power Stick before use?
How to use the Power Stick
Recovery Stick
How do I prepare my Recovery Stick before use.
How often should I clean my Recovery Stick?
How long does the Recovery Stick last?
By how much does the Recovery Stick increase the pH of water?
What is the difference between the Recovery Stick and the Power Stick?
Can I leave my Recovery Stick in my water bottle?
Can I use my Recovery Stick in a large container, such as a water jug or other pitcher?
How do I know when it's time to replace my Recovery Stick?
Recovery Stick Product Manual
Why does my Recovery Stick turn the water cloudy?
How to use the Recovery Stick
Water Bottle
How often should I clean my Water Bottle?
How do I prepare my Water Bottle before use?
Shower Filter
How long does the Shower Filter last?
Why can't I use my Shower Filter with a "low-flow" or "stop-flow" shower head?
Can I install the Santevia Shower Filter backwards?
My Shower Filter has a reduced flow rate after a few months of use, what is going on?
How do I know when it is time to replace my filter?
How do I prepare my Shower Filter before use?
Shower Filter Product Manual
How to use your Shower Filter
I have a coconut allergy; can I use your systems?
Are the products online the same as the products I would find in a store?
Alkaline Water
How does it taste compared to tap water?
What is alkaline water?
Is there research to support drinking alkaline water?
The tap water where I live is considered "good quality". Why do I need a Santevia alkaline water filter?
How can I test the pH of my water?
Filter Subscriptions
Will my order receive free shipping?
Are international orders eligible for subscription?
When will I be charged for my subscription order?
Can all Santevia products be added to a subscription?
Can I return items from my subscription?
How can I manage or cancel my subscription?
Online Ordering
Why can't I check out?
Where can I find my order history?
Can I change or cancel my order?
Why can't I login to my account on the website?
What is the status of my order?
Can I place an order over the phone?
How do I know my personal information is safe and secure?
What is your privacy policy?
Shipping, Returns & Warranty
Do Santevia products have a warranty?
Can I return my product?
Where does Santevia ship to?
Which shipping carriers do you use?
Do you offer free shipping?
When will my purchase be refunded?
I purchased something from a retailer, can I return it directly to Santevia?
Do you ship to P.O. boxes and rural areas?
Can I place an order with expedited shipping?
Can I track my shipment?
Testing Performance Results
What type of testing is done on Santevia Products?
What is Tritan plastic and is it safe?
What common contaminants are removed by Santevia filters?
Are Santevia products BPA free?
I'm going on vacation, what can I do with my system while I'm gone?
The Company
I am a retailer - how can I carry Santevia products?
How did Santevia start?
Are you a charity? What is Santevia Gives Back?
How can I start a career with Santevia?
Filter Ease
How to add Filter Ease to your Android phone's home screen
How to register for Filter Ease
All Categories > Online Ordering
8 articles
Depending on your browser's location settings, you may be viewing the incorrect site which will prevent you from checking out and selecting your shipping address. This can be corrected by selecting t…
Updated 2 months ago by Francesca Prato
If you have an account on Santevia.com and use the same email address for your orders, you will be able to log in and view your order history back to June 2020. Have you ordered from Santevia in the…
Updated 3 months ago by Michael Hutchinson
To ensure the fastest possible shipping times, we send orders directly to our fulfillment team and can't guarantee that changes can be made. In many cases, Santevia.com orders are shipped out same da…
If you can't seem to login to your account on Santevia.com, check which currency you have selected at the top corner of your screen. Make sure you are on the proper currency prior to attempting to lo…
Updated 8 months ago by Michael Hutchinson
To see an update of your order/shipment status, please check your email. Note that in most cases, all Santevia.com orders will ship same day or next business day. We will send you the following statu…
Updated 11 months ago by Michael Hutchinson
Yes! Our team can absolutely assist you with placing an order over the phone. Note that wait times vary and you may have to be on a short hold during peak times. It is still best to place your order…
We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. Santevia.com is Level 1 PCI Compliant and your data is stored securel…
Click here to view our most up-to-date privacy policy.
