Online Ordering
Are the products online the same as the products I would find in a store?
Typically, you can find the same products both in retail locations and online. However, many retailers offer only a selection of our product line and may not carry every single product we offer. For…
I am a retailer - how can I carry Santevia products?
We believe that water can change people's lives! Here at Santevia, our purpose is to create quality consumer water filters, optimized for health. We are honoured that you want to carry our products i…
Why can't I login to my account on the website?
If you can't seem to login to our account please first ensure you are on the correct account login page by clicking on the account icon at the top right hand side of our website. The URL should be th…
Does Santevia offer coupon codes?
Santevia offers a 10% discount code on your first purchase. You can claim your coupon code by signing up to our newsletter. If you have signed up to our newsletter but haven't received the code, plea…
Why can't I check out?
Depending on your browser's location settings, you may be viewing the incorrect site which will prevent you from checking out and selecting your shipping address. This can be corrected by selecting t…
Where can I find my order history?
If you have an account on Santevia.com and use the same email address for your orders, you will be able to log in and view your order history back to June 2020. Have you ordered from Santevia in the…
Can I change or cancel my order?
To ensure the fastest possible shipping times, we send orders directly to our fulfillment team and can't guarantee that changes can be made. In many cases, Santevia.com orders are shipped out same da…
What is the status of my order?
To see an update of your order/shipment status, please check your email. Note that in most cases, all Santevia.com orders will ship same day or next business day. We will send you the following statu…
Can I place an order over the phone?
Yes! Our team can absolutely assist you with placing an order over the phone. Note that wait times vary and you may have to be on a short hold during peak times. It is still best to place your order…
How do I know my personal information is safe and secure?
We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. Santevia.com is Level 1 PCI Compliant and your data is stored securel…
What is your privacy policy?
Click here to view our most up-to-date privacy policy.
