Online Ordering

7 articles

Why can't I login to my account on the website?

If you can't seem to login to your account on Santevia.com, check which currency you have selected at the top corner of your screen. Make sure you are on the proper currency prior to attempting to lo…

Updated 1 week ago by Michael Hutchinson

Why can't I check out?

Depending on your browser's location settings, you may be viewing the incorrect site which will prevent you from checking out and selecting your shipping address. This can be corrected by selecting t…

Updated 1 week ago by Michael Hutchinson

Can I change or cancel my order?

To ensure the fastest possible shipping times, we send orders directly to our fulfillment team and can't guarantee that changes can be made. In many cases, Santevia.com orders are shipped out same da…

Updated 1 month ago by Michael Hutchinson

What is the status of my order?

To see an update of your order/shipment status, please check your email. Note that in most cases, all Santevia.com orders will ship same day or next business day. We will send you the following statu…

Updated 3 months ago by Michael Hutchinson

Can I place an order over the phone?

Yes! Our team can absolutely assist you with placing an order over the phone. Note that wait times vary and you may have to be on a short hold during peak times. It is still best to place your order…

Updated 3 months ago by Michael Hutchinson

How do I know my personal information is safe and secure?

We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. Santevia.com is Level 1 PCI Compliant and your data is stored securel…

Updated 3 months ago by Michael Hutchinson

What is your privacy policy?

Click here to view our most up-to-date privacy policy.

Updated 3 months ago by Michael Hutchinson