Why can't I login to my account on the website?

Michael Hutchinson Updated by Michael Hutchinson

If you can't seem to login to our account please first ensure you are on the correct account login page by clicking on the account icon at the top right hand side of our website. The URL should be the following:

For Canadian customers: https://ca.santevia.com/account

For American customers: https://santevia.com/account



If you have placed an order through our website you do not necessarily have an account. The account creation process is separate from placing an order.
Our website was updated in March of 2020. If you made an account with us prior to that date you will have to create a new account.

If you still can't seem to login try resetting your password via the "Forgot Password" option. If the account is found, a link to reset your password will be emailed to you.

If you still have trouble accessing your account, our Customer Experience team can be contacted by live chat, email, or phone.

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