Shipping, Returns & Warranty

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10 articles

Do you offer free shipping?

We offer free shipping on orders over $99.00 or MINA Alkaline Pitcher orders to the United States and Canada. Certain products may qualify for free shipping when promotions apply. Refer to our Shippi…

Updated 4 months ago by Michael Hutchinson

When will my purchase be refunded?

Refunds are issued once your return has been received and inspected at the warehouse. When your refund is issued, you will be notified by email. Refunds generally take 4-7 business days to appear on…

Updated 4 months ago by Michael Hutchinson

I purchased something from a retailer, can I return it directly to Santevia?

If you purchased a Santevia product in a retail store or on a retailer's website, the retailer's return/exchange policy must be observed. We cannot accept returns unless you purchased it directly on…

Updated 4 months ago by Michael Hutchinson

Can I return my product?

Yes, of course you can return your product! Santevia has a 30-day Moneyback Guarantee. We want you to be thrilled with your purchase. If you are not thrilled, you can return it to us. Please click th…

Updated 4 months ago by Michael Hutchinson

Do Santevia products have a warranty?

Santevia guarantees the components of your Santevia product to be free from defects in workmanship and manufacturing for a period of 30 days or 90 days based on the terms below. 30-Day Warranty: All…