Shipping, Returns & Warranty
Can I track my shipment?
Yes, of course! After your package has shipped, we will email you a tracking number that you can use to track your shipment. Click the link in the email to view your order’s tracking status. If you d…
Do you ship to P.O. boxes and rural areas?
Yes! We deliver to P.O. boxes in Canada and the US. All orders shipped to P.O. boxes or rural postal/zip codes will be delivered by Canada Post or the US Postal Service. You will be able to track you…
I purchased something from a retailer, can I return it directly to Santevia?
If you purchased a Santevia product in a retail store or on a retailer's website, the retailer's return/exchange policy must be observed. We cannot accept returns unless you purchased it directly on…
When will my purchase be refunded?
Refunds are issued once your return has been received and inspected at our warehouse. When your refund is issued, you will be notified by email. Refunds generally take 4-7 business days to appear on…
Which shipping carriers do you use?
If your order is eligible for free shipping, Santevia may use FedEx, UPS, Canada Post, or USPS depending on the package size, destination, and value of shipment. For orders under $99, customers will…
Returns & Warranty
Santevia guarantees the components of your Santevia product to be free from defects in workmanship and manufacturing for up to 90 days. For more info please read our product warranty and refund polic…
Contact us (Email or Phone)
Contact us If you need assistance or have questions about our products, we’re always here to help. Email us: Get in touch at help@santevia.com. We reply to all emails within one business day. Chat wi…
Where does Santevia ship to?
Santevia currently ships to the following countries: Canada. United States. United Kingdom. Australia. New Zealand. Ireland. France. Germany. Iceland. Italy. If you live in another country, please em…
Do you offer free shipping?
We offer free shipping on orders over $99.00 or MINA Alkaline Pitcher orders to the United States and Canada. Certain products may qualify for free shipping when promotions apply. Refer to our Shippi…
Can I place an order with expedited shipping?
Yes, for certain regions we do offer expedited shipping! If it is applicable, it will appear as an option during checkout.
