Shipping, Returns & Warranty
Contact us (Email or Phone)
Do you need help with your Santevia product or have a question? Our knowledge base is a great place to start! If you still need help, we are here for you. Contact us anytime via email, chat or by pho…
Do Santevia products have a warranty?
Santevia guarantees the components of your Santevia product to be free from defects in workmanship and manufacturing for a period of 30 days or 90 days based on the terms below. 30-Day Warranty: All…
Can I return my product?
Yes, of course, you can return your product! Santevia has a 30-day Moneyback Guarantee, subject to our Return Policy. We want you to be thrilled with your purchase. If you are not thrilled, you can r…
Where does Santevia ship to?
Santevia currently ships to the following countries: Canada. United States. United Kingdom. Australia. New Zealand. Ireland. France. Germany. Iceland. Italy. If you live in another country, please em…
Which shipping carriers do you use?
If your order is eligible for free shipping, Santevia may use FedEx, UPS, Canada Post, or USPS depending on the package size, destination and value of shipment. For orders under $99, customers will b…
Do you offer free shipping?
We offer free shipping on orders over $99.00 or MINA Alkaline Pitcher orders to the United States and Canada. Certain products may qualify for free shipping when promotions apply. Refer to our Shippi…
When will my purchase be refunded?
Refunds are issued once your return has been received and inspected at the warehouse. When your refund is issued, you will be notified by email. Refunds generally take 4-7 business days to appear on…
I purchased something from a retailer, can I return it directly to Santevia?
If you purchased a Santevia product in a retail store or on a retailer's website, the retailer's return/exchange policy must be observed. We cannot accept returns unless you purchased it directly on…
Do you ship to P.O. boxes and rural areas?
Yes! We deliver to P.O. boxes in Canada and the US. All orders shipped to PO boxes or rural postal/zip codes will be delivered by Canada Post or the US Postal Service. In either case, you will be abl…
Can I place an order with expedited shipping?
Yes, for certain regions we do offer expedited shipping! If it is applicable, it will appear as an option during checkout.
Can I track my shipment?
Yes of course! After your package has shipped, we will email you a tracking number that you can use to track your shipment. Click on the link in the email to get all the updates. If you do not receiv…
