Product Assistance
Glass Water System
By how much does the Glass Water System increase the pH of water?
How do I know when it's time to replace my filter?
Glass Water System User Manual
How often should I clean my Glass Water System?
How do I prepare my Glass Water System before use?
Gravity Water System
How do I prepare my Gravity Water System before use?
Gravity Water System Product Manual
How often should I clean my Gravity Water System?
How do I choose a water cooler for my Gravity Water System Dispenser model?
What are the deposits in my Gravity Water System?
How do I know when its time to replace my filter?
How long do the Gravity Water System filters last?
What is the difference between the Gravity Water System Countertop and Dispenser Model?
How do I adjust the Float Valve on my Gravity Water System Dispenser model?
How do I deal with algae in my Gravity Water System?
By how much does the Gravity Water System increase the pH of water?
How to Use Your Gravity Water System Dispenser Model
MINA Alkaline Pitcher
What are the black particles in my pitcher and how do I get rid of them?
Preparing your MINA Alkaline Pitcher before use.
How do I recycle the MINA filter?
Upgrading the Lid of the MINA Pitcher
How long does the MINA filter last?
Why is my MINA Pitcher Filtering Slowly OR Not Filtering?
My MINA filter falls out of the pitcher when pouring water.
MINA Alkaline Pitcher Product Manual
How do I know when its time to replace my filter?
Why can't I pour water out of my pitcher right away after I fill it?
How do I install my MINA Pitcher Timer Clock Overlay?
By how much does the MINA Alkaline Pitcher increase the pH of water?
How to remove the MINA Alkaline Pitcher timer clock.
Water Bottle Filter
Why does my Power/Recovery Stick turn the water cloudy?
How often should I clean my Power/Recovery Stick?
Recovery/Power Stick Product Manual
How to use the Water Bottle Filter
How do I prepare my Water Bottle Filter before use?
How do I know when it's time to replace my Water Bottle Filter?
Can I use my Water Bottle Filter in a larger container, such as a water jug or other pitcher?
Can I leave my Water Bottle Filter in my water bottle?
What is the difference between the Power Stick and Recovery Stick?
By how much does the Water Bottle Filter increase the pH of water?
How long does the Water Bottle Filter last?
Bath Filter
How do I know when it's time to replace my Bath Filter?
How do I prepare my Bath Filter before use?
How long does the Bath Filter last?
How often should I clean my Bath Filter?
Bath Filter Product Manual
How to use your Bath Filter
Classic Alkaline Pitcher
How do I prepare my Classic Alkaline Pitcher before use?
How long does the Classic Alkaline Pitcher Filter last?
By how much does the Classic Alkaline Pitcher increase the pH of the water?
Classic Alkaline Pitcher Product Manual
How often should I clean my Classic Alkaline Pitcher?
How do I know when it's time to replace my filter?
How to Use Your Classic Alkaline Pitcher
Water Bottle
Shower Filter
How long does the Shower Filter last?
Why can't I use my Shower Filter with a "low-flow" or "stop-flow" shower head?
Can I install the Santevia Shower Filter backwards?
My Shower Filter has a reduced flow rate after a few months of use, what is going on?
How do I know when it is time to replace my filter?
How do I prepare my Shower Filter before use?
Shower Filter Product Manual
How to use your Shower Filter
Testing Performance Results
Test Results
What type of testing is done on Santevia Products?
What is Tritan plastic and is it safe?
Are Santevia products BPA free?
Water Quality and Filtration FAQ's
Why is my Total Dissolved Solids (TDS) reading so high?
The tap water where I live is considered "good quality". Why do I need a Santevia alkaline water filter?
I'm going on vacation, what can I do with my system while I'm gone?
I have a coconut allergy; can I use your systems?
How does it taste compared to tap water?
Can I use my filter with reverse osmosis water?
Can I use my filter with softened water?
Can I use my filter with hard water?
Alkaline Water & pH
What is alkaline water?
How can I test the pH of my water?
Is there research to support drinking alkaline water?
Shipping, Returns & Warranty
Can I track my shipment?
Do you ship to P.O. boxes and rural areas?
I purchased something from a retailer, can I return it directly to Santevia?
When will my purchase be refunded?
Which shipping carriers do you use?
Returns & Warranty
Contact us (Email or Phone)
Where does Santevia ship to?
Do you offer free shipping?
Can I place an order with expedited shipping?
Filter Subscriptions
How to create a subscription
How can I manage or cancel my subscription?
Will my order receive free shipping?
Are international orders eligible for subscription?
When will I be charged for my subscription order?
Can all Santevia products be added to a subscription?
Can I return items from my subscription?
Online Ordering
Are the products online the same as the products I would find in a store?
I am a retailer - how can I carry Santevia products?
Why can't I login to my account on the website?
Does Santevia offer coupon codes?
Why can't I check out?
Where can I find my order history?
Can I change or cancel my order?
What is the status of my order?
Can I place an order over the phone?
How do I know my personal information is safe and secure?
What is your privacy policy?
Filter Ease
The Company
- All Categories
- Shipping, Returns & Warranty
- When will my purchase be refunded?
When will my purchase be refunded?
Updated
by Michael Hutchinson
Refunds are issued once your return has been received and inspected at our warehouse. When your refund is issued, you will be notified by email. Refunds generally take 4-7 business days to appear on your credit card statement.
If it does not appear on your credit card statement within 10 business days please contact us at help@santevia.com or by calling 1-866-943-9220.
