Product Assistance
Gravity Water System
List of compatible coolers for the Gravity Water System Dispenser Model
How do I adjust the Float Valve on my Gravity Water System Dispenser model?
How often should I clean my Gravity Water System?
How do I deal with algae in my Gravity Water System?
What is the difference between the Gravity Water System Countertop and Dispenser Model?
How do I know when its time to replace my filter?
How long does the Gravity Water System filter last?
How do I choose a water cooler for my Gravity Water System Dispenser model?
How do I prepare my Gravity Water System before use?
By how much does the Gravity Water System increase the pH of water?
Gravity Water System Product Manual
How to Use Your Gravity Water System Dispenser Model
MINA Alkaline Pitcher
Preparing your MINA Alkaline Pitcher before use.
Why can't I pour water out of my pitcher right away after I fill it?
How long does the MINA filter last?
How do I install my MINA Pitcher Timer Clock Overlay?
What are the black particles in my pitcher and how do I get rid of them?
By how much does the MINA Alkaline Pitcher increase the pH of water?
My MINA filter falls out of the pitcher when pouring water.
How do I know when its time to replace my filter?
MINA Alkaline Pitcher Product Manual
How do I recycle the MINA filter?
How to remove the MINA Alkaline Pitcher timer clock.
Bath Filter
How long does the Bath Filter last?
How do I prepare my Bath Filter before use?
How often should I clean my Bath Filter?
Bath Filter Product Manual
How do I know when it's time to replace my filter?
How to use your Bath Filter
Classic Alkaline Pitcher
How long does the Classic Alkaline Pitcher Filter last?
By how much does the Classic Alkaline Pitcher increase the pH of the water?
What are the black flecks in my pitcher and how do I get rid of them?
Classic Alkaline Pitcher Product Manual
How do I prepare my Classic Alkaline Pitcher before use?
How often should I clean my Classic Alkaline Pitcher?
How do I know when it's time to replace my filter?
How to Use Your Classic Alkaline Pitcher
Power Stick
How long does the Power Stick Filter last?
By how much does the Power Stick increase the pH of water?
What is the difference between the Power Stick and Recovery Stick?
Can I leave my Power Stick in my water bottle?
Can I use my Power Stick in a larger container, such as a water jug or other pitcher?
How do I know when it's time to replace my Power Stick?
Power Stick Product Manual
Why does my Power Stick turn the water cloudy?
How often should I clean my Power Stick?
How do I prepare my Power Stick before use?
How to use the Power Stick
Recovery Stick
How do I prepare my Recovery Stick before use.
How often should I clean my Recovery Stick?
How long does the Recovery Stick last?
By how much does the Recovery Stick increase the pH of water?
What is the difference between the Recovery Stick and the Power Stick?
Can I leave my Recovery Stick in my water bottle?
Can I use my Recovery Stick in a large container, such as a water jug or other pitcher?
How do I know when it's time to replace my Recovery Stick?
Recovery Stick Product Manual
Why does my Recovery Stick turn the water cloudy?
How to use the Recovery Stick
Water Bottle
Shower Filter
How long does the Shower Filter last?
Why can't I use my Shower Filter with a "low-flow" or "stop-flow" shower head?
Can I install the Santevia Shower Filter backwards?
My Shower Filter has a reduced flow rate after a few months of use, what is going on?
How do I know when it is time to replace my filter?
How do I prepare my Shower Filter before use?
Shower Filter Product Manual
How to use your Shower Filter
I have a coconut allergy; can I use your systems?
Are the products online the same as the products I would find in a store?
Alkaline Water
What is alkaline water?
Is there research to support drinking alkaline water?
The tap water where I live is considered "good quality". Why do I need a Santevia alkaline water filter?
How does it taste compared to tap water?
How can I test the pH of my water?
Filter Subscriptions
When will I be charged for my subscription order?
Will my order receive free shipping?
Can all Santevia products be added to a subscription?
Are international orders eligible for subscription?
Can I return items from my subscription?
How can I manage or cancel my subscription?
Online Ordering
Where can I find my order history?
Why can't I login to my account on the website?
Why can't I check out?
Can I change or cancel my order?
What is the status of my order?
Can I place an order over the phone?
How do I know my personal information is safe and secure?
What is your privacy policy?
Shipping, Returns & Warranty
Do you offer free shipping?
When will my purchase be refunded?
I purchased something from a retailer, can I return it directly to Santevia?
Can I return my product?
Do Santevia products have a warranty?
Do you ship to P.O. boxes and rural areas?
Where does Santevia ship to?
Can I place an order with expedited shipping?
Can I track my shipment?
Which shipping carriers do you use?
Testing Performance Results
What common contaminants are removed by Santevia filters?
Are Santevia products BPA free?
I'm going on vacation, what can I do with my system while I'm gone?
What type of testing is done on Santevia Products?
The Company
I am a retailer - how can I carry Santevia products?
How did Santevia start?
Are you a charity? What is Santevia Gives Back?
How can I start a career with Santevia?
Filter Ease
All Categories > Testing Performance Results > What common contaminants are removed by Santevia filters?
Updated 5 months ago
by
Michael Hutchinson
