Water Quality and Filtration FAQ's

I have a coconut allergy; can I use your systems?

The primary two components for the Pitcher Filter are Granular Activated Carbon (GAC) and the Alkaline/Mineral ceramic balls. The GAC is made by heating coconut shells to over 800 degrees C, which re…

Graeme
Updated by Graeme

Why is my Total Dissolved Solids (TDS) reading so high?

A TDS meter measures the total dissolved solids in your water - this includes both harmful substances (such as lead and chlorine) and healthy minerals (such as calcium and magnesium) Santevia improve…

Jonah Flores
Updated by Jonah Flores

The tap water where I live is considered "good quality". Why do I need a Santevia alkaline water filter?

To ensure that tap water is safe to drink - or potable - municipalities add a chemical disinfectant, chlorine. Chlorine kills harmful bacteria such as E.Coli and Giardia as well as other pathogens th…

Graeme
Updated by Graeme

I'm going on vacation, what can I do with my system while I'm gone?

Alkaline Water Pitchers: Empty your pitcher and put in the refrigerator. Filtration Sticks: Air dry the product. Gravity Water System (Countertop or Dispenser): Drain all water out of the system. Pla…

Michael Hutchinson
Updated by Michael Hutchinson

How does it taste compared to tap water?

Many people find Santevia alkaline water tastes and feels smoother than conventional tap water. This difference results from the addition of beneficial trace minerals into the water, which provide a…

Francesca Prato
Updated by Francesca Prato

Can I use my filter with reverse osmosis water?

All Santevia products can be used with hard water. The efficacy of the filter will not be impacted. It's important to note that the "hardness" of water is not a measure of its overall quality or safe…

Emily Chow
Updated by Emily Chow

Can I use my filter with softened water?

All Santevia products can be used with hard water. The efficacy of the filter will not be impacted. It's important to note that the "hardness" of water is not a measure of its overall quality or safe…

Emily Chow
Updated by Emily Chow

Can I use my filter with hard water?

All Santevia products can be used with hard water. The efficacy of the filter will not be impacted. It's important to note that the "hardness" of water is not a measure of its overall quality or safe…

Emily Chow
Updated by Emily Chow

Contact