Why can't I login to my account on the website?

If you can't login to your account please ensure you are on the account login page by clicking on the account icon at the top right hand side of our website. The URL must match your country location:

• For Canadian customers: https://ca.santevia.com/account

• For American customers: https://santevia.com/account

If you still can't login successfully, reset your password via the "Forgot Password" option. If the account is found, a link to reset your password will be emailed to you.

If you still have trouble accessing your account, our Customer Experience team can be contacted by live chat, email, or phone.

If you have placed an order through our website you do not necessarily have an account. Account creation is separate from placing an order.

Our website was updated in June 2020. If you made an account with us prior to that date you will have to create a new account.