Online Ordering
I am a retailer, how can I carry Santevia products?
To apply to become a retailer, please fill out our Wholesale Application. One of our representatives will get in touch with you as soon as possible....
Are the products online the same as the products in a store?
You can find the same Santevia products both in retail locations and online. However, many retailers offer only a selection of our product line and ma...
Why can't I login to my account on the website?
If you can't login to your account please ensure you are on the account login page by clicking on the account icon at the top right hand side of our w...
What is your privacy policy?
Click here to view our  privacy policy .
How do I know my personal information is safe and secure?
We've taken several steps to ensure all information from our online visitors is secure from unauthorized access and use. Santevia.com is Level 1 PCI...
Can I place an order over the phone?
Yes, our team can absolutely assist you with placing an order over the phone. Note that wait times vary. We can be reached at 1-866-943-9220 and our...
What is the status of my order?
To see an update of your order status, please check your email. In most cases, orders will ship same day or next business day. We will send you the fo...
Where can I find my order history?
If you have an account on Santevia.com and use the same email address for your orders, you will be able to log in and view your order history back to ...
Why can't I check out?
Depending on your browser's location settings, you may be viewing the incorrect site which prevents you from checking out and selecting your shipping ...
Can I change or cancel my order?
To ensure the fastest possible shipping times, we send orders directly to our fulfillment team and can't guarantee that changes can be made. In many c...
Does Santevia offer coupon codes?
Santevia offers a 10% discount code on your first purchase. You can claim your coupon code by signing up to our newsletter. If you have signed up to o...