Online Ordering
What SMS Numbers Does Santevia Use to Contact Me?
We may send you text messages from different numbers depending on the type of update. Here's what to expect and which numbers you might see: We'll tex...
Are the products online the same as the products in a store?
You can find the same Santevia products both in retail locations and online. However, many retailers offer only a selection of our product line and ma...
What is your privacy policy?
Click here to view our privacy policy .
How do I know my personal information is safe and secure?
We've taken several steps to ensure all information from our online visitors is secure from unauthorized access and use. Santevia.com is Level 1 PCI...
Where can I find my order history?
If you have an account on Santevia.com and use the same email address for your orders, you will be able to log in and view your order history back to ...
Can I change or cancel my order?
To ensure the fastest possible shipping times, we send orders directly to our fulfillment team and can't guarantee that changes can be made. In many c...
Why can't I login to my account on the website?
If you can't login successfully, reset your password via the "Forgot Password" option. If the account is found, a link to reset your password will be ...
Santevia.com Accepted Payment Methods
Santevia strives to provide our customers a seamless shopping experience. We offer a variety of payment options to accommodate our customers' preferen...
Contact Us!
Need more support? You can reach us via email or phone. 1-866-943-9220 | 8am-4pm PST help@santevia.com
Can I place an order over the phone?
Yes, our team can absolutely assist you with placing an order over the phone. Note that wait times vary. We can be reached at 1-866-943-9220 and our...
What is the status of my order?
To see an update of your order status, please check your email. In most cases, orders will ship same day or next business day. We will send you the fo...
Does Santevia offer coupon codes?
Santevia offers a 10% discount code on your first purchase. You can claim your coupon code by signing up to our newsletter. If you have signed up to o...