Water Quality and Filtration FAQ's
I have a coconut allergy; can I use your products?
Yes. Our products do not contain any coconut proteins that would trigger an allergic response. The primary two components of our filters are granular ...
Why is my total dissolved solids (TDS) reading so high?
A TDS meter measures the total dissolved solids in your water - this includes both harmful substances (such as lead and chlorine) and healthy minerals...
The tap water where I live is considered "good quality". Why do I need a Santevia water filter?
To ensure that tap water is safe to drink - or potable - municipalities add a chemical disinfectant, chlorine. Chlorine kills harmful bacteria such as...
I'm going on vacation, what can I do with my system while I'm gone?
Water Pitchers : Drain your pitcher. Place the filter in a sealed plastic bag and store in the fridge for up to two weeks. Water Bottle Filter : Air ...
How does Santevia water taste compared to tap water?
Many people find Santevia water tastes and feels smoother than conventional tap water. This difference results from the addition of beneficial trace m...
Can I use my filter with reverse osmosis water?
All Santevia products can be used with reverse osmosis water. The efficacy of the filter will not be impacted. Reverse osmosis systems take out unwant...
Can I use my filter with softened water?
All Santevia products can be used with softened water. The efficacy of the filter will not be impacted. Water softening is the process of removing the...
Can I use my filter with hard water?
All Santevia products can be used with hard water. The efficacy of the filter will not be impacted. It's important to note that the "hardness" of wate...
Does Santevia remove microplastics?
Santevia provides two great filtration options to minimize microplastic exposure: The Gravity Water System , with its Ceramic Pre-filter, effectively ...