Shipping, Returns & Warranty

Introduction Changing your FedEx delivery preferences can provide greater flexibility and convenience when receiving your Santevia package. Whether yo...

Welcome to our guide on managing your Canada Post parcel delivery preferences for your Santevia order! This article will help you understand how to co...

Please read our product warranty and return policy here .

Refunds are issued once your return has been received and inspected at our warehouse. When your refund is issued, you will be notified by email. Refun...

If you purchased a Santevia product in a retail store or on a retailer's website, the retailer's return policy must be observed. We cannot accept retu...

To ensure your order arrives before December 25th, please place your order by the following dates, based on your location and chosen shipping method. ...

Yes, of course! After your package has shipped, we will email you a tracking number to track your shipment. If you received a tracking number referrin...

Yes! We deliver to P.O. boxes in Canada and the US. All orders shipped to P.O. boxes or rural postal/zip codes will be shipped via Canada Post. For an...

If your order is eligible for free shipping, Santevia may use FedEx, UPS, Canada Post, or USPS, depending on the package size, destination, and value ...

Yes, for certain regions we do offer expedited shipping. If it is available, it will appear as an option during checkout.

We offer free shipping on orders over $99.00 or MINA Pitcher orders to the United States and Canada. Certain products may qualify for free shipping wh...

Santevia currently ships to the following countries: Canada United States United Kingdom Australia New Zealand Ireland France Germany Iceland Italy If...

If you've ordered a product from Santevia and your package is missing, we're here to help. Follow these steps to quickly expedite a resolution to this...