Shipping, Returns & Warranty
Delivery Preferences
Need to re-route your Santevia order to a new address?
At Santevia, many of our orders are shipped via local fulfillment partners in countries outside of Canada, which ensures a quick delivery experience f...
Fedex - Changing Delivery Preferences
Introduction Changing your FedEx delivery preferences can provide greater flexibility and convenience when receiving your Santevia package. Whether yo...
Canada Post - Change Delivery Preferences
Welcome to our guide on managing your Canada Post parcel delivery preferences for your Santevia order! This article will help you understand how to co...
Returns / Refunds
Returns & Warranty Policy
We are please to offer a 30-day return window, as well as our standard product warranty program. For complete details, please click here .
When will my return be refunded?
Refunds are issued once your return has been received and inspected at our warehouse. When your refund is issued, you will be notified by email. Refun...
I purchased something from a retailer, can I return it directly to Santevia?
If you purchased a Santevia product in a retail store or on a retailer's website, the retailer's return policy must be observed. We cannot accept retu...
Shipping Options
Where does Santevia ship to?
Santevia currently ships to the following countries: Canada United States United Kingdom Australia New Zealand Ireland France Germany Iceland Italy If...
Can I ship to a PO Box?
We understand that some customers prefer to receive deliveries at a PO Box. Here's what you need to know: Unfortunately, we are unable to ship to PO B...
Which shipping carriers do you use?
Santevia has partnerships with multiple shipping carriers to ensure that you get your package as quickly as possible based on your location and shippi...
Can I track my shipment?
Yes, of course! After your package has shipped, we will email you a tracking number to track your shipment. If you received a tracking number referrin...