Shipping, Returns & Warranty
Can I track my shipment?
Yes, of course! After your package has shipped, we will email you a tracking number to track your shipment. Click the link in the email to view the tr...
I purchased something from a retailer, can I return it directly to Santevia?
If you purchased a Santevia product in a retail store or on a retailer's website, the retailer's return policy must be observed. We cannot accept retu...
Do you ship to P.O. boxes and rural areas?
Yes! We deliver to P.O. boxes in Canada and the US. All orders shipped to P.O. boxes or rural postal/zip codes will be delivered by Canada Post or the...
Returns & Warranty
Pease read our product warranty and return policy here .
When will my return be refunded?
Refunds are issued once your return has been received and inspected at our warehouse. When your refund is issued, you will be notified by email. Refun...
Which shipping carriers do you use?
If your order is eligible for free shipping, Santevia may use FedEx, UPS, Canada Post, or USPS depending on the package size, destination, and value o...
Where does Santevia ship to?
Santevia currently ships to the following countries: Canada United States United Kingdom Australia New Zealand Ireland France Germany Iceland Italy If...
Do you offer free shipping?
We offer free shipping on orders over $99.00 or MINA Pitcher orders to the United States and Canada. Certain products may qualify for free shipping wh...
Can I place an order with expedited shipping?
Yes, for certain regions we do offer expedited shipping. If it is available, it will appear as an option during checkout.