Shipping, Returns & Warranty
Delivery Preferences
Fedex - Changing Delivery Preferences
Edited 11 months ago
Introduction Changing your FedEx delivery preferences can provide greater flexibility and convenience when receiving your Santevia package. Whether yo...
Canada Post - Change Delivery Preferences
Edited 11 months ago
Welcome to our guide on managing your Canada Post parcel delivery preferences for your Santevia order! This article will help you understand how to co...
Returns / Refunds
Returns & Warranty
Edited last year
Please read our product warranty and return policy here .
When will my return be refunded?
Edited last year
Refunds are issued once your return has been received and inspected at our warehouse. When your refund is issued, you will be notified by email. Refun...
I purchased something from a retailer, can I return it directly to Santevia?
Edited last year
If you purchased a Santevia product in a retail store or on a retailer's website, the retailer's return policy must be observed. We cannot accept retu...
Shipping Options
2024 Holiday Shipping Cutoff Dates
Edited 8 months ago
To ensure your order arrives before December 25th, please place your order by the following dates, based on your location and chosen shipping method. ...
Can I track my shipment?
Edited 9 months ago
Yes, of course! After your package has shipped, we will email you a tracking number to track your shipment. If you received a tracking number referrin...
Do you ship to P.O. boxes and rural areas?
Edited 11 months ago
Yes! We deliver to P.O. boxes in Canada and the US. All orders shipped to P.O. boxes or rural postal/zip codes will be shipped via Canada Post. For an...
Which shipping carriers do you use?
Edited 11 months ago
If your order is eligible for free shipping, Santevia may use FedEx, UPS, Canada Post, or USPS, depending on the package size, destination, and value ...
Can I place an order with expedited shipping?
Edited last year
Yes, for certain regions we do offer expedited shipping. If it is available, it will appear as an option during checkout.
Do you offer free shipping?
Edited last year
We offer free shipping on orders over $99.00 or MINA Pitcher orders to the United States and Canada. Certain products may qualify for free shipping wh...
Where does Santevia ship to?
Edited last year
Santevia currently ships to the following countries: Canada United States United Kingdom Australia New Zealand Ireland France Germany Iceland Italy If...